Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

EloRiser ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gaming boosting services and platform at eloriser.com (the "Service"). This policy complies with Turkey's Personal Data Protection Law (KVKK Law No. 6698) and international data protection standards.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide when registering or using our Service:

  • Account Information: Username, email address, password (encrypted), date of birth
  • Profile Information: Display name, profile picture, bio, preferred language
  • Contact Information: Email address, Discord username, phone number (optional)
  • Payment Information: Billing address, transaction history
  • Gaming Account Information: Riot Games account credentials (when you use boosting services), current rank, server region
  • Identity Verification: Government-issued ID, proof of address (for verified sellers and boosters)

1.2 Automatically Collected Information

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, click data, browsing behavior
  • Cookies and Tracking: Session cookies, analytics cookies, preference cookies
  • Location Data: General geographic location based on IP address

1.3 Information from Third Parties

  • OAuth Providers: Information from Discord, Google, or other authentication services
  • Anti-Fraud Services: Risk assessment data to prevent fraudulent activities

2. How We Use Your Information

2.1 Service Provision

  • Create and manage your user account
  • Process and fulfill boosting orders and account sales
  • Match customers with qualified boosters
  • Facilitate communication between users
  • Process payments and manage transactions
  • Provide customer support and respond to inquiries

2.2 Security and Fraud Prevention

  • Verify user identity and prevent fraudulent activities
  • Monitor and analyze security threats
  • Protect against unauthorized access and abuse
  • Enforce our Terms of Service and policies

2.3 Service Improvement

  • Analyze usage patterns to improve our platform
  • Develop new features and services
  • Conduct research and analytics
  • Personalize user experience

3. Legal Basis for Processing (KVKK Compliance)

Under KVKK, we process your personal data based on the following legal grounds:

  • Explicit Consent: You have given clear consent for processing
  • Contract Performance: Processing is necessary to provide our services
  • Legal Obligation: We must process data to comply with legal requirements
  • Legitimate Interests: Processing is necessary for our legitimate business interests

4. Data Sharing and Disclosure

4.1 Service Providers

We share data with trusted third-party service providers who assist in operating our platform:

  • Cloud Hosting: For data storage and infrastructure
  • Analytics: For website analytics
  • Email Services: For transactional emails
  • Customer Support: For support ticketing

4.2 Other Users

Your username, profile picture, ratings, and reviews are visible to other users. Boosters can see order details when accepting jobs. We do not share your email address or payment information with other users.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

5. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption: SSL/TLS encryption for data in transit
  • Access Controls: Role-based access control
  • Regular Audits: Security assessments
  • Monitoring: 24/7 system monitoring

6. Your Rights Under KVKK

Under Turkish law (KVKK Article 11), you have the following rights:

  • Right to Access: Request information about what personal data we hold
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data
  • Right to Object: Object to processing
  • Right to Data Portability: Receive your data in a machine-readable format
  • Right to Complain: Lodge a complaint with the Turkish Data Protection Authority

To exercise these rights, contact us at privacy@eloriser.com

7. Contact Information

Data Controller: EloRiser
Tax ID: 5130724524
Email: privacy@eloriser.com
Address: Istanbul, Turkey