Terms & Conditions

Please read these terms and conditions carefully before using our service. By using EloRiser, you agree to be bound by these terms.

Last updated: January 1, 2025

1. Acceptance of Terms

By accessing and using EloRiser ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website located at eloriser.com (the "Service") operated by EloRiser ("us", "we", or "our").

Important Notice

By creating an account or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

2. Description of Services

EloRiser provides gaming rank boosting services, account leveling, and related gaming enhancement services ("Services"). Our platform connects customers with professional gamers ("Boosters") who provide these services.

Services Include:

  • Rank Boosting: Professional players help improve your competitive ranking
  • Account Leveling: Level up your gaming account to desired tiers
  • Win Boosting: Increase your win rate in competitive matches
  • Placement Matches: Professional assistance during placement games
  • Coaching Services: One-on-one training and skill improvement sessions

We reserve the right to modify, suspend, or discontinue any part of our Services at any time without prior notice.

3. Eligibility

To use our Services, you must meet the following requirements:

  • You must be at least 18 years old or have parental/guardian consent
  • You must provide accurate and complete registration information
  • You must not be prohibited from receiving services under applicable laws
  • You must comply with all terms of service of the games you use our services for
Age Verification

Users under 18 must obtain permission from a parent or legal guardian before using our services. We may request age verification at any time.

4. User Accounts

Account Creation

When creating an account on EloRiser, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Keep your password secure and confidential
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized access

Account Security

You are responsible for maintaining the security of your account credentials. EloRiser will not be liable for any loss or damage arising from your failure to protect your account information.

We recommend enabling two-factor authentication and using strong, unique passwords to protect your account.

5. Prohibited Conduct

When using our Services, you agree NOT to:

  • Fraud: Engage in fraudulent activities or payment chargebacks
  • Abuse: Harass, threaten, or abuse our staff or boosters
  • Multiple Accounts: Create multiple accounts to exploit promotions
  • Interference: Disrupt or interfere with our Services or servers
  • Unauthorized Access: Attempt to access accounts or data without authorization
  • Illegal Activities: Use our Services for any illegal purposes
  • Reselling: Resell our services without written permission
  • False Information: Provide false or misleading information
Zero Tolerance Policy

We have a zero-tolerance policy for abusive behavior, fraud, or attempts to manipulate our systems. Violations may result in immediate account termination and legal action.

6. Payment Terms

Pricing

All prices are displayed in USD and are subject to change without notice. We reserve the right to modify our pricing at any time.

Payment Methods

We accept various payment methods including credit cards, PayPal, and cryptocurrency. All payments are processed securely through our payment partners.

Payment Processing

  • Payment must be completed before service delivery begins
  • All transactions are final once service has commenced
  • You are responsible for any transaction fees or currency conversion charges
  • We do not store your payment information on our servers

Chargebacks

Initiating an unauthorized chargeback will result in immediate account suspension and may lead to legal action. If you have a dispute, please contact our support team first.

7. Refunds & Cancellations

Refund Policy

Refunds are evaluated on a case-by-case basis under the following conditions:

  • Before Service Starts: Full refund available if requested before work begins
  • Service Issues: Partial refunds may be granted for legitimate service problems
  • After Completion: No refunds once service has been successfully completed
  • Account Issues: No refunds if issues are caused by customer's account problems

Cancellation Policy

You may cancel your order before the booster begins working on it. Once work has started, cancellation may only be possible with partial refund based on work completed.

Refund Processing Time

Approved refunds are processed within 5-10 business days. The time it takes for funds to appear in your account depends on your payment method and financial institution.

8. Disclaimers

Service Availability

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee:

  • Uninterrupted or error-free service operation
  • Specific results from using our services
  • That defects will be corrected
  • Compatibility with all game versions or updates

Game Terms of Service

Using boosting services may violate the terms of service of certain games. By using EloRiser, you acknowledge this risk. We are not responsible for any consequences that may arise from game publishers, including but not limited to:

  • Account suspensions or bans
  • Loss of in-game items or currency
  • Rank or progression resets
  • Any other penalties imposed by game publishers

Third-Party Services

Our platform may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of third-party sites.

9. Limitation of Liability

To the maximum extent permitted by law, EloRiser and its affiliates, officers, employees, agents, partners, and licensors shall not be liable for:

  • Indirect Damages: Any indirect, incidental, special, or consequential damages
  • Lost Profits: Loss of profits, revenue, data, or business opportunities
  • Game Penalties: Actions taken by game publishers against your account
  • Service Interruptions: Temporary unavailability of services
  • Third-Party Actions: Actions or omissions of third parties
  • Account Security: Unauthorized access to your account due to your own actions
Maximum Liability

Our total liability to you for all claims arising from your use of our Services shall not exceed the amount you paid us in the 12 months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.

10. Termination

Termination by You

You may terminate your account at any time by contacting our support team or using the account closure feature in your dashboard.

Termination by Us

We reserve the right to suspend or terminate your account and access to our Services, with or without notice, for:

  • Violation of these Terms of Service
  • Fraudulent or illegal activities
  • Abusive behavior towards staff or boosters
  • Multiple chargeback attempts
  • Any conduct we deem harmful to our business or community

Effect of Termination

Upon termination of your account:

  • Your right to access and use our Services immediately ceases
  • We may delete your account data after a reasonable period
  • Sections of these Terms that by their nature should survive termination will remain in effect
  • No refunds will be provided for remaining balance or incomplete services

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where EloRiser operates, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from these Terms or your use of our Services shall be resolved through:

  • Negotiation: We encourage contacting our support team first
  • Mediation: Good faith attempt at mediated resolution
  • Arbitration: Binding arbitration if mediation fails (where permitted by law)

Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive any right to participate in class-action lawsuits or class-wide arbitration.

12. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. Material changes will be communicated through:

  • Email notification to registered users
  • Prominent notice on our website
  • In-app notification
  • Update to the "Last Updated" date at the top of this page

Your continued use of our Services after any modifications to these Terms constitutes acceptance of those changes. If you do not agree with the modified terms, you must stop using our Services.

We encourage you to review these Terms periodically to stay informed of any updates.

13. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us:

EloRiser Support
  • Email: support@eloriser.com
  • Email (Legal): legal@eloriser.com
  • Live Chat: Available on our website 24/7
  • Support Portal: eloriser.com/support
  • Discord: discord.gg/eloriser

We typically respond to inquiries within 24-48 hours during business days.

Business Information

  • Company: EloRiser
  • Tax ID: 5130724524
  • Website: https://eloriser.com