Refund & Cancellation Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

At EloRiser, customer satisfaction is our priority. This policy explains the circumstances under which refunds and cancellations are available for our services. We aim to be fair and transparent in all refund decisions.

1. General Refund Policy

Important Notice: Our services are digital in nature and begin immediately upon booster assignment. Once service delivery has started, the right of withdrawal under distance selling regulations does not apply, as customers explicitly consent to immediate service performance.

2. Eligibility for Full Refund

You are eligible for a full refund (100%) in the following situations:

2.1 Service Not Started

  • No booster has been assigned to your order
  • Service has not yet begun
  • Request made within 24 hours of order placement
  • You change your mind before any work has commenced

2.2 Service Failure

  • Booster fails to deliver service as described
  • Service not started within guaranteed timeframe (48 hours for standard, 12 hours for priority, 6 hours for express)
  • Booster causes account harm (demotion, penalties) due to negligence
  • Booster is unable to access your account due to our error
  • Technical issues on our end prevent service delivery

2.3 Fraud or Misrepresentation

  • Service description was materially false or misleading
  • Booster credentials were not as advertised
  • Unauthorized charges or duplicate billing

3. Partial Refund Eligibility

You may receive a partial refund in these cases:

3.1 Service Partially Completed

If you request cancellation after service has started but before completion:

  • 0-25% Complete: 85% refund (15% processing fee)
  • 26-50% Complete: 60% refund (40% for work completed + fee)
  • 51-75% Complete: 35% refund (65% for work completed + fee)
  • 76-100% Complete: No refund (service substantially delivered)

3.2 Calculation Method

Completion percentage is calculated based on:

  • Rank Boosts: Rank divisions completed (e.g., Silver 1 to Gold 3 = 5 divisions)
  • Win Boosts: Number of wins achieved vs. total ordered
  • Placement Matches: Number of matches completed
  • Account Sales: No partial refunds (see Section 6)

4. Cases NOT Eligible for Refund

Refunds will NOT be issued in the following circumstances:

4.1 Customer-Caused Issues

  • Customer logs into account during piloted service
  • Customer changes password during service
  • Customer provides incorrect account credentials
  • Customer interferes with booster's ability to perform service
  • Customer violates our Terms of Service
  • Customer is unavailable for scheduled duo queue sessions

4.2 Account Bans/Suspensions

  • Game Developer Bans: Account banned by Riot Games for boosting/account sharing (this is a disclosed risk)
  • Pre-existing Violations: Account banned for prior violations (toxicity, cheating, etc.)
  • Post-Service Bans: Account banned after service completion due to customer's own actions

IMPORTANT: Boosting violates Riot Games' Terms of Service. While we use VPN and security measures, we cannot guarantee against bans. By purchasing, you accept this risk and acknowledge no refund will be issued for game developer penalties.

4.3 Other Non-Refundable Situations

  • Service successfully completed as ordered
  • Customer dissatisfaction with legal service (no service failure occurred)
  • Change of mind after service completion
  • Game updates or meta changes affecting rank (beyond our control)
  • Natural rank decay after service completion
  • Request made more than 14 days after service completion

5. Service-Specific Refund Terms

5.1 Rank Boosting Services

  • Rank Guarantee: If rank is lost within 7 days due to booster performance, we will restore it free once
  • Incomplete Service: Partial refund based on divisions completed
  • Wrong Rank Achieved: Full refund or free correction if we deliver wrong rank

5.2 Win Boosting Services

  • Win Guarantee: We guarantee the number of wins ordered
  • Loss Offset: Losses do not count toward total (we play until wins are achieved)
  • Partial Completion: Refund for undelivered wins

5.3 Duo Queue Services

  • Scheduling Issues: Full refund if we cannot find available booster within 72 hours
  • Customer No-Show: No refund if customer misses 2+ scheduled sessions
  • Compatibility Issues: Free booster replacement if reasonable compatibility concerns

5.4 Coaching Services

  • Session-Based: Refund for uncompleted sessions only
  • Quality Issues: Free re-session if coach quality concerns are valid
  • No-Show Policy: No refund if customer misses scheduled session without 24h notice

5.5 Placement Matches

  • Match Completion: Partial refund for unplayed matches
  • Rank Outcome: No refund based on final rank (system-determined)

6. Account Sales Refund Policy

Account sales have different refund terms due to their nature:

6.1 Full Refund Eligibility

  • Account not delivered within guaranteed delivery time
  • Account significantly different from description (rank, level, skins)
  • Unable to access account due to seller error
  • Account compromised within 14 days (with proof of following security guidelines)

6.2 No Refund Cases

  • Account used or played on after delivery
  • Customer did not secure account (change email, enable 2FA)
  • Account banned after delivery due to customer actions
  • Change of mind after credentials provided
  • Request made more than 14 days after delivery

6.3 Account Warranty

All account sales include a 14-day warranty covering access issues and account recovery attempts. Extended lifetime warranty available for purchase.

7. Refund Request Process

7.1 How to Request a Refund

  1. Log into your EloRiser account
  2. Navigate to "My Orders"
  3. Select the order in question
  4. Click "Request Refund" or contact support@eloriser.com
  5. Provide detailed explanation and any supporting evidence
  6. Submit request

7.2 Required Information

Your refund request should include:

  • Order number
  • Reason for refund request
  • Supporting evidence (screenshots, chat logs)
  • Date and time of any incidents
  • Your preferred refund method

7.3 Review Process

Our support team will:

  • Acknowledge your request within 24 hours
  • Review order details and provided evidence
  • Investigate with booster if necessary
  • Make a decision within 3-5 business days
  • Notify you of the decision via email

7.4 Refund Time Frames

Once approved, refunds are processed as follows:

  • Platform Balance: Instant credit to your account
  • Original Payment Method: 5-10 business days
  • Bank Transfer: 7-14 business days

8. Chargebacks

Important: Filing a chargeback instead of contacting us first may result in:

  • Immediate account suspension
  • Permanent ban from our platform
  • Additional fees (chargeback processing fees)
  • Potential legal action for fraudulent chargebacks

We encourage you to contact our support team first. We are committed to resolving disputes fairly and quickly.

9. Alternative Dispute Resolution

If you are not satisfied with our refund decision, you may:

  • Request escalation to senior management
  • Contact Turkish Consumer Arbitration Committees
  • File complaint with Consumer Courts
  • Seek resolution through platform dispute mechanisms

10. Contact Information

For refund requests or questions about this policy:

Email: support@eloriser.com
Website: https://eloriser.com/contact.php
Support Hours: 24/7

We reserve the right to update this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting. Continued use of our services after changes constitutes acceptance of the updated policy.